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Making Appointments

This section will tell you what you need to know to make an appointment, about how the office functions, what you need to do to become a patient, and how to contact us with questions or needs.

Being Seen as a Patient

Dr. Long accepts patients by referral from physicians or other health professionals. He also accepts patients who are self-referred provided the illness for which consultation is sought is within the scope of his current practice.  The patients will be seen on the basis of direct referral based upon the information provided by any health professional.  Patients wishing to self-refer should provide previous medical records and/or a brief summary of their problem so that Dr. Long can determine if the patient has a problem appropriate for him to see.  He may wish to see imaging studies before making a decision.  If you simply let the receptionist know what the problem is, she can usually tell you what records to obtain and whether imaging studies will be required or not.

Scheduling

Once Dr. Long has reviewed the records and determined that you should be seen an appointment will be given.  Patients are typically seen on Monday, Tuesday, Wednesday, and a few specialized patients are seen on Thursday mornings.  You will be given an appointment time.  Please be on time so you do not inconvenience others.  Blocks and other procedures are done Tuesday and Wednesday afternoons.

Sometimes interventional procedures to treat your problem are required, and they may be scheduled tentatively on the same afternoon as your visit or the next day.  Please remember these are tentative and do not indicate you definitely should receive the procedure.  If you live a significant distance from Baltimore, we usually reserve the time, so that a procedure can be done if needed.  Nothing will be done until you thoroughly understand the need and Dr. Long has determined that the tentatively planned treatment is appropriate.

If you think your problem is urgent, please make sure that the receptionist has been told this.

Once you have made the contact, there is no need for repeated calls.  Usually an appointment can be scheduled promptly and the office will call you directly. 

We never want you to feel rushed.  Therefore, when calling for an office appointment, please give our receptionist as much information as possible.  This allows us to reserve the proper amount of time for your visit. Since a segment of the doctor’s time is set aside to spend with you, we ask that you call the office if you are unable to keep your appointment. 

We will attempt to keep your waiting time as short as possible.  There are times, however, when unforeseen situations cause us to run late.  Should an emergency patient come to the office, we ask for your understanding when that patient is seen immediately.  The same courtesy will be extended to you if the need ever arises.

Appointment Cancellations

There may be rare times when it is necessary for the office to cancel scheduled appointments.  Should this situation occur, we will make every effort to give you as  much notice as possible and will reschedule your appointment as soon as possible.

If you need to cancel a scheduled appointment, please notify the office as soon as possible. Failure to cancel an appointment without prior notice may result in a missed appointment charge.

IT IS YOUR RESPONSIBILITY TO OBTAIN REQUIRED REFERRALS FOR ALL SERVICES AND/OR TESTS.  PLEASE CHECK WITH YOUR PRIMARY CARE DOCTOR OR THE INSURANCE COMPANY BEFORE ANY VISITS OR TESTING.  IF WE DO NOT HAVE THE REQUIRED REFERRAL AT THE TIME OF YOUR VISIT, YOUR APPOINTMENT WILL HAVE TO BE CANCELLED.